We recently had both our lap tops “cleaned up” and a new virus program installed. [QC Technician] was the Tech I discussed issues with and did the work. I appreciated [QC Technician]’s quiet, thorough patience in answering my questions and concerns. I also discussed options available in backup programs and I had a lot of questions. [QC Technician] was able to give me a straightforward response to every question and concern I had.
I am happy to say, at least so far, both computers are working fine following your work. I think [QC Technician] did a great job.