Last updated January 18, 2021
In order for our sites, products, and services to function properly, we need to collect and use some of your personal information. We want you to understand what personal information we collect and how it is used.
Personal Information Collected
While using our services or visiting any of our stores, we may ask you to provide us with certain personal information. Personal information is any information that is linked to you. Depending on the method of service the information we gather includes:
When visiting our website, we may automatically collect your internet protocol address/location, information your browser or mobile device provides, and any information you provide while on the website, including data submitted on our contact forms. This may include your name, address, email address, telephone number. By using the website, you agree to the collection and use of the information collected in accordance with this policy.
We also may automatically gather and store certain information in our server logs about the use of our services, such as the number of unique visitors, frequency of visits, how users interact with our services, and other information that may help us improve the user experience, market our services and prevent fraudulent activity. This information may include your IP address, your browser type, your operating system, language, referring URL, and the date and time of your request.
Cookies, Pixel Tags & Third-Party Accounts
A cookie is a small data file that is managed by your web browser and stored on your local machine. We use session and persistent cookies to, among other things, identify your device during a particular interaction and analyze your behavior during a particular visit.
Pixel Tags are sometimes called web beacons. They are tiny graphics with unique identifiers, which function similarly to cookies. They help us more efficiently manage the user experience and content tracking.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
When QUICK CONNECT COMPUTER SERVICES provides you with a service, either remotely or in one of our stores, we may collect personal information from you, such as:
- Mailing or Billing Address
- Email address
- Cell phone number
- Device information, such as serial number or media access control address
- Records of products or services you have purchased from us
- Any information that you provide as part of our services or products
- Payment methods and/or preferences
- Video and/or audio recordings in our store, for example, security cameras in certain locations (where permitted by law).
The technician, with your consent, may need to access your device to perform services requested by you such as device settings, data backup, or technology setup or advice. Be aware that any information displayed on your device or surrounding areas may be visible to the technician. We take your privacy very seriously and will take proper measures to secure any private information.
Use of Your Information
QUICK CONNECT COMPUTER SERVICES may use your Personal Information to:
- Fulfill and manage purchases, orders, payments, and other services rendered
- Establish and verify your intent
- Activate and maintain your account
- Provide technical support
- Protect and improve our services
- Respond to your questions, inquiries, comments, and instructions
- To enforce Terms and Conditions
- Comply with the law and defend our rights
- Compile anonymous statistical data and analysis for use internally
- Protect against fraud or potential fraud
- Notify you of any known breach of your personal information
- Maintain the security and integrity of our systems and services.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Security of Your Information
We use commercially reasonable, industry-standard technical, administrative, and physical security measures to protect your personal information, including encryption where appropriate. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any and all interception or misuse by authorized parties.
Policy for Children
Our services are not directed to children under 13. Nor do we knowingly collect personal information from children under 13. If you become aware that your child is accessing the services and providing personal information without your consent, please contact us by using the information provided below in the Contact Us section. We will take steps to remove personal information from our storage systems and terminate the account if we determine that a child under 13 has accessed the services.
During all service calls, we require an adult 18 years or older while we perform repairs, no exceptions.
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