Quick Connect Staff
With our 24 hour phone dispatch, up to four people are answering our phones during the busiest times. You can rest assured that your call will always be answered by a real person and not a machine. Our dispatchers have access to text messaging and the internet so they will get the message to the technician in the office or out in the field wherever they may be.
We understand that if it's your first time calling us, we want to put our best foot forward. That is why we don't try to save money with a phone answering "press 1, press 2" system. A real person answers our phones 24 hours a day and will get your call routed to the correct person every time.
Kristan J Yoder, Owner and President QC Inc, established Quick Connect Computer Services, Inc. in 1996. His knowledge of computer systems and his aptitude for business has helped Quick Connect grow throughout the years and become a renowned business in Lincoln and Omaha, Nebraska. Quick Connect was in the winner's circle for Best of Lincoln award from KFOR. Quick Connect won the Better Business Bureau Integrity Award in 2011.
Kristan Yoder works daily by managing the business, pursuing sales, and often you may find him working as an onsite technician or in the office on the benches. Yoder has a Bachelor's Degree from the College of Engineering at the University of Nebraska-Lincoln achieving Honor Roll status his last three semesters. Yoder was honored in 2011 with the "Young Alumni Achievement Award" from his graduating college UNL. As a hobby, Kristan achieved a 3rd degree black belt in Judo from Sho-Rei-Shobu-Kan in 2010. He is also a member of SCORE and currently serves on the BBB Integrity Award committee.
Senior Technician/Office Manager
Duties include overseeing onsite jobs and bench work. Work closely with technicians on networking installs
and server installations. Schedule service for our maintenance agreement customers.
Duties include onsite repair work and bench work as
needed. Prioritizing the work in order to keep all customers happy is
also very important.
Duties include keeping bench work turnaround time
excellent. Repairing computers that are brought in from onsite repair
work by Onsite Technician. Also, keeping ratio of computers that need a
follow up call as low as possible.
Junior Bench Technician
Help expedite the bench work by cleaning pcs that are finished, keep windows updates moving, and wrapping finished pcs. Also will pickup pcs onsite and deliver when needed. Also duties include keeping office clean and organized.
Senior Web Developer
Duties include design and programming web projects. Also organizing the work load and prioritizing projects. Basically oversee all the web work to ensure projects are done on schedule and existing sites are maintained and functioning properly.
Duties include design and programming web
projects and sub projects. Handling daily requests from existing
customers is a daily duty also.
QC Secretary Position
This position is manned by qualified secretarial staff that tag team this position so our phones are answered 24 hours a day, 7 days a week. During peak times like during normal business hours, we will often have 2-3 people answering our calls at one time and routing them directly to the proper technician in either Lincoln or Omaha. You will never get voice mail or an automated phone system when you call Quick Connect.