With our 24 hour phone dispatch, up to four people are answering our phones during
the busiest times. You can rest assured that your call will always be answered by
a real person and not a machine. Our dispatchers have access to text messaging and
the internet so they will get the message to the technician in the office or out in
the field wherever they may be.
We understand that if its your first time calling us, we want to put our best foot
forward. That is why we don't try to save money with a phone answering "press 1,
press 2" system. A real person answers our phones 24 hours a day and will get your
call routed to the correct person every time.|
Kristan J Yoder, President QC Inc, established Quick Connect Computer Services, Inc. in 1996. His knowledge of
computer systems and his aptitude for business has helped Quick Connect grow throughout
the years and become a renowned business in Lincoln and Omaha, Nebraska. Kris works daily by managing the business, pursuing sales, and often you may find him working as an onsite technician. Kris has a Bachelor's Degree from the College of Engineering at the University of Nebraska-Lincoln. |
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Duties include overseeing onsite jobs and bench work. Work closely with technicians on networking installs and server installations. Schedule service for our maintenance agreement customers.
Onsite Technicians
Duties include onsite repair work and bench work as needed. Prioritizing the work in order to keep all customers happy is also very important.
Bench Technicians
Duties include keeping bench work turn around time excellent. Repairing computers that are brought in from onsite repair work by Onsite Technician. Also, keeping ratio of computers that need a follow up call as low as possible.
Junior Bench Technician
Help expedite the bench work by cleaning pcs that are finished, keep windows updates moving, and wrapping finished pcs. Also will pickup pcs onsite and deliver when needed. Also duties include keeping office clean and organized.
Web Development Director
Duties include design and programming web projects. Also organizing the work load and prioritizing projects. Basically oversee all the webwork to ensure projects are done on schedule and existing sites are maintained and functioning properly.
Web Development Technicians
Duties include design and programming web projects and sub projects. Handling daily requests from existing customers is a daily duty also.
QC Secretary position
This position is manned by qualified secretarial staff that tag team this position so our phones are answered 24 hours a day, 7 days a week. During peak times like during normal business hours, we will often have 2-3 people answering our calls at one time and routing them directly to the proper technician in either Lincoln or Omaha. You will never get voice mail or an automated phone system when you call Quick Connect.
Lincoln, NE 402-434-2828 || Omaha 402-778-4692